Conference Schedule

Date/Day Start End Event
March 31- Sunday 7:30 AM 4:30 PM Pre-Conference Course- Cybersecurity Awareness
7:30 AM 4:30 PM Pre-Conference Course- TX TERT Basic
7:30 AM 4:30 PM Pre-Conference Course- Create A ‘Magnetic Culture” in Your Agency
12:00 PM 5:00 PM Registration Open
1:00 PM 4:00 PM International Border Meeting
1:30 PM 4:30 PM ENP Study Group
5:00 PM 5:45 PM First Timer Attendees’ Social (ticket required)
6:00 PM 7:30 PM Welcome Reception (ticket required)
April 1- Monday 7:00 AM 5:00 PM Registration Open
7:00 AM 8:30 AM Breakfast (ticket required)
8:30 AM 10:00 AM Opening Session
9:00 AM 3:00 PM Mobile Blood Drive
10:00 AM 1:00 PM Industry Partner Hall  *GRAND OPENING*
12:00 PM 1:00 PM Lunch (ticket required)
1:00 PM 1:50 PM Listening Skills- Hearing and Perceiving Beyond the Spoken Word
1:00 PM 1:50 PM Who Should You Really Be Afraid Of (NOT TCOLE!)
1:00 PM 1:50 PM Creating a “World Class” PSAP
1:00 PM 1:50 PM Preparing your PSAP for Severe Weather
1:00 PM 1:50 PM Coming Your Way Soon, Wireless Dispatchable Location and New Classes of Service
1:00 PM 1:50 PM The Technical Methods of Data Development for NG9-1-1 and Experienced Approach
1:00 PM 1:50 PM IP Sponsor Session
1:00 PM 4:00 PM PSAP Tours
2:00 PM 2:50 PM Listening Skills- Hearing and Perceiving Beyond the Spoken Word *continued
2:00 PM 2:50 PM Who Should You Really Be Afraid Of (NOT TCOLE!) *continued
2:00 PM 2:50 PM Outrageous Productivity: Time Management in World of Distractions
2:00 PM 2:50 PM Unified Communications for the PSAP
2:00 PM 2:50 PM Improved Wireless 9-1-1 Caller Location Accuracy
2:00 PM 2:50 PM PTSD, Who Me? Yes! You!
2:00 PM 2:50 PM Child Callers and the Impact a Teleocmmunicator Makes on a Child
2:50 PM 3:00 PM Afternoon Snack Break
3:00 PM 3:50 PM The Impact of NG9-1-1 and FirstNet on PSAP Operations
3:00 PM 3:50 PM A Daughter’s Cry Goes Unanswered
3:00 PM 3:50 PM Outrageous Productivity: Time Management in World of Distractions *continued
3:00 PM 3:50 PM Incorporating Video into 911: How, Why & When
3:00 PM 3:50 PM Workforce Optimization: What Every PSAP Leader Needs to Know
3:00 PM 3:50 PM Wireless Accuracy
3:00 PM 3:50 PM IP Sponsor Session
3:00 PM 4:00 PM IP Partner Meeting
4:00 PM 5:00 PM Texas NENA Business Meeting
6:00 PM 10:00 PM IP Partner Networking Event (ticket required) – Buck Shot Saloon
April 2- Tuesday 8:00 AM 5:00 PM Registration Open
8:00 AM 9:00 AM Breakfast (ticket required)
8:30 AM 9:20 AM Crisis Negotiation Techniques for Telecommunicators
8:30 AM 9:20 AM Positive Interaction with Difficult People
8:30 AM 9:20 AM *Executive Power Track* Texas NG9-1-1: An Update from Around the State
8:30 AM 9:20 AM Within the Trenches Presents: Imagine Listening & Open Mic
8:30 AM 9:20 AM Ensuring GIS Meets the Needs of Telecommunicators
8:30 AM 9:20 AM Federal Railroad Administration Emergency Notification System
8:30 AM 9:20 AM IP Sponsor Session
9:30 AM 11:00 AM POWER HOUR IP Hall Time (Invitation Only)
9:30 AM 10:20 AM Crisis Negotiation Techniques for Telecommunicators *continued
9:30 AM 10:20 AM Positive Interaction with Difficult People *continued
9:30 AM 10:20 AM Remarkable Communicator
9:30 AM 10:20 AM Within the Trenches Presents: Imagine Listening & Open Mic *continued
9:30 AM 10:20 AM Statewide Geographic Datasets
9:30 AM 10:20 AM Site Structure Address Points Requirements and Considerations
9:30 AM 10:20 AM How Your PSAP can communicate with smartphones & loT devices
10:20 AM 10:30 AM Coffee Break
10:30 AM 11:20 AM Crisis Negotiation Techniques for Telecommunicators *continued
10:30 AM 11:20 AM Officer Down- Midlothian 2006
10:30 AM 11:20 AM Remarkable Communicator *continued
10:30 AM 11:20 AM *Executive Power Track* An Update an DHS Efforts to Improve Emergency Communications
10:30 AM 11:20 AM GIS Data Sharing & Collaboration
10:30 AM 11:20 AM PSAP Management Success
10:30 AM 11:20 AM Moving GIS to NG9-1-1 Readiness: Case Studies and Examples
11:15 AM 11:45 AM IP Prize Drawings
12:00 PM 1:00 PM Lunch On Your Own
1:05 PM 1:55 PM Crisis Negotiation Techniques for Telecommunicators *continued
1:05 PM 1:55 PM Defusing Comm Center Conflict: Strategies for Effective Communication
1:05 PM 1:55 PM Remarkable Communicator *continued
1:05 PM 1:55 PM Hope in the Midst of Chaos
1:05 PM 1:55 PM Meet the Public Educators of Texas (PETs) Workshop
1:05 PM 1:55 PM Regional Collaboration & Strategic Planning for Mobile Data Solutions
1:05 PM 1:55 PM IP Sponsor Session
1:00 PM 4:00 PM PSAP Tours
2:05 PM 2:55 PM Crisis Negotiation Techniques for Telecommunicators *continued
2:05 PM 2:55 PM Defusing Comm Center Conflict: Strategies for Effective Communication *continued
2:05 PM 2:55 PM Remarkable Communicator *continued
2:05 PM 2:55 PM Hope in the Midst of Chaos *continued
2:05 PM 2:55 PM Meet the Public Educators of Texas (PETs) Workshop *continued
2:05 PM 2:55 PM *Executive Power Track* What You Should Know About Investing Public Funds
2:05 PM 2:55 PM Testifying: What Every Dispatcher Should Know
2:55 PM 3:05 PM Afternoon Snack Break
3:05 PM 3:55 PM Crisis Negotiation Techniques for Telecommunicators *continued
3:05 PM 3:55 PM Defusing Comm Center Conflict: Strategies for Effective Communication *continued
3:05 PM 3:55 PM Training Millennials in the PSAP
3:05 PM 3:55 PM Public Safety Data Integration: Moving Beyond 512 Characters of Legacy Data
3:05 PM 3:55 PM *Executive Power Track*  The Broadband Revolution in Public Safety
3:05 PM 3:55 PM Real Time Text: You Need To Know
3:05 PM 3:55 PM Testifying What Every Dispatcher Should Know *continued
4:00 PM 5:00 PM Texas APCO Business Meeting
7:00 PM 11:00 PM Tuesday Night Event (ticket required) – Luau!
April 3- Wednesday 8:00 AM 8:50 AM Know Your People and What Makes Them Who They Are
8:00 AM 8:50 AM Meet The Trainers of Texas (TNT) Workshop
8:00 AM 8:50 AM Lost Time is Never Found Again
8:00 AM 8:50 AM Protecting Your Public Safety IP-based Network from Cyber Attack and other IT Disruptions
8:00 AM 8:50 AM Quality Assurance- What’s Your End Goal?
8:00 AM 8:50 AM Moving NG911 Forward (Part 1)
8:00 AM 8:50 AM NFPA Standards- ISO- and the Comm Center
8:50 AM 9:00 AM Coffee Break
9:00 AM 9:50 AM Stumbling Up The Leadership Ladder
9:00 AM 9:50 AM Meet The Trainers of Texas (TNT) Workshop *continued
9:00 AM 9:50 AM Lost Time is Never Found Again *continued
9:00 AM 9:50 AM Telecommunicators Role in Public Education
9:00 AM 9:50 AM Why Aren’t They Learning!? Using Bloom’s Taxonomy to Target Teaching Goals
9:00 AM 9:50 AM Moving NG911 Forward (Part 2)
9:00 AM 10:00 AM Texas NENA Past Presidents Alumni Meeting
10:00 AM 11:30 AM Registration Open
10:00 AM 10:50 AM
10:00 AM 10:50 AM
10:00 AM 10:50 AM
10:00 AM 10:50 AM
10:00 AM 10:50 AM
10:00 AM 10:50 AM
11:30 AM 2:00 PM Awards Luncheon  (ticket required)